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spectrum unreturned equipment fee reddit

I recently moved to a location where there is no FIOS, and I had disconnected my service last month. Get up and drive to the store and get a receipt. Press J to jump to the feed. will soon be Spectrum We’re happy to announce Oceanic Time Warner Cable ® has merged with Charter Communications to become part of America’s fastest growing TV, Internet and Voice provider. "Unreturned Equipment Fee" refers to a fee charged by Comcast to a subscriber for any unreturned Xfinity Equipment upon termination of the services provided under this Agreement. Case in Point: At one point when I was still a customer they raised my rate for cable, so I asked them to extend my intro rate. Please return my We have a specific team we can research this kind of thing (because there is also specialty fiber equipment that costs thousands of dollars that can get lost too) and we always just turn it over to them because it's pretty painstaking research work. I am lucky enough to have Wave G in my new location, but will certainly do my best to avoid being a Spectrum customer ever again in the future - they lost a customer for life over $78. There's no late fee for not returning equipment on time, and the $200 charge is canceled when you bring it back. Join our community, read the PF Wiki, and get on top of your finances! The payment of an The reps you talked to should have done a better job researching and done some real legwork. She said “Don’t Call our 1800 number, just come right back to the store and we can usually get it resolved without all the hassle”, New comments cannot be posted and votes cannot be cast, More posts from the personalfinance community. In the future, I will be taking these things down to a human being myself and getting every possible piece of information about the return before I leave the item with a cable company rep. Another person up-thread suggested that Spectrum should have the label tracking number, but I asked a rep about that, and she told me that they only had the record that a rep sent me a box and label, but not the label info, apparently. “ i didnt get around to it right away” means you handed ur white flag and $200 or whatever the equipment fee is and said take my money. You had said it might take a month, but now this is the THIRD month/invoice on which I see that charge. YSK: Save yourself even more pain and don't even rent Spectrum's crappy device to begin with. It went to collections and I disputed it. In the event that the Equipment is destroyed, damaged, lost or stolen, or not returned to Spectrum, Customer shall be liable to Spectrum for applicable on-going rental fees and/or unreturned Equipment charges as set forth in This exempts you from the $7 monthly "wifi fee" and I experienced better uptime when switching to my own devices. Find the frequency range in the first column on the left side of the chart and correspondingSG-1000 EQUIPMENT & EXTRAS Digital, HD, DVR or HD-DVR Set-Top Box and Remote Package _____$ 11.75 DVR Service Fee (per Enhanced DVR (per Enhanced Whole House … I just got a box from Spectrum in the mail, unannounced. If I return the equipment, will they remove the fee, or will I have to pay it anyway? Thing is, I never had received any such box from them, because I never had TV service, only internet. Same thing happened to me with xfinity. I'm sorry this happened. Not one week later, I got a call from a rep offering me the intro rate again! will this show up on my credit ? Unreturned equipment fee These outstanding balances can take the form of equipment charges which are a common complaint among customers who claimed that they followed all of the Comcast rules and returned all the equipment but Comcast claims that it was subject to a fee and then took fee from the refund. If via mail call and make sure you let them know. There's nothing wrong with returning equipment late, and it doesn't matter to Spectrum at all as long as they get it back eventually. Cookies help us deliver our Services. Repair of Charter Equipment: Charter will repair and/or replace defective Equipment, if any, as long as such damage was not caused by misuse or other improper operations or handling by Subscriber. When Spectrum’s May bill arrived, the cable company charged the reader $59.99 for the next month of service, and just under $75 in fees for last month’s payment mishap. It may take some time but they'll refund it. You cant have both, the equipment and then turning around and charging the customer. You can post for technical support, advice, or just to vent. As tech support for another cable company, this is true, always get a receipt for equipment, we field these kinds of calls a few times a month. Take the equipment in personally and get a receipt. If I had to do it all over again, I would have taken the router into a Spectrum office and demanded a receipt, the person's name receiving it, etc. And they won’t charge you $10/mo, they’ll charge for the full replacement cost of the equipment. Unreturned Equipment Fee. It’s 5 bucks a month for wife. You can activate the built-in DVR in one HD-Box with a $4.99 per month fee, or pay a flat $9.99 per month for DVR service in two or more TV receivers. I just turned it over to my mailman (who I actually had something of a personal relationship with, I trusted, and who had successfully delivered 30+ outgoing boxes for me over the last year). Have them ready when the technician comes to install services; let him know you won't be renting their hardware. Everything about Spectrum was just a comedy of errors. Then I ran across this thread on this forum, which I really wish I had known about before I shipped my router back to Spectrum: https://www.reddit.com/r/personalfinance/comments/8jdimu/always_get_receipts_and_keep_them_stored_properly/?ref=share&ref_source=link. It's illegal. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. DO NOT MAIL IT IN! Fine. I returned my box to the store but got a bill for 450 bucks six weeks later. Call to check your Spectrum account balance and pay your bill via the automated service. I am not disputing the late equipment return. for HD-Box, up to $9.99/mo. Comcast has begun gradually rolling out 2019’s rate increases for cable television, equipment, and various service fees, starting with some markets on the east coast, sending the cost of Xfinity’s Digital Starter TV package over $100 a month when customers add typical equipment … Women at the store was great. r/Spectrum: A forum for the discussion of Charter's Spectrum service. It's possible that someone at Spectrum had that info, but just not the people I was able to speak to. Timely mailed is timely paid. Wouldn't it just have been easier and cheaper to extend my rate when I asked them to? They dont bill you the day after you cancelled. In the past, Spectrum internet customers could cancel services at any time without facing consequences. などで活躍するカルテワゴンです。キャスターが付いているので移動もラクラク サイズW665×D320×H935mm個装サイズ:72×37×99cm重量個院病)い違クッペス(品商連関※【USA在庫あり】 ハーレー純正 LEDブレットターンシグナルキット フロント アンバーLED 黒 67800977 HD店 。 Well, the account balance is still 450... so 450 for the router please. You chose to borrow equipment so please return it in a timely manner. They refused, so I cut the cord. For all you know whatever Spectrum warehouse received it just sat it on the shelf and didn't actually scan it back into inventory, so it sits in limbo and then you get charged. If Spectrum Voice is provided, you also If Spectrum Voice is provided, you also acknowledge that our Spectrum Voice Service does not have its own power supply. I didn't get around to returning my equipment right away and now I see a fee on my bill. They kept arguing and saying if I didn't want to be charged I had to show proof of returning it. 1 Customers that purchased Internet services from Time Warner Cable Business Class, Brighthouse Networks, or Charter before June 11, 2017 may continue to receive the same Internet service plan, features, and supplemental services at the same prices offered as of June 11, 2017 (“Legacy Services”) until such time as Spectrum discontinues the Legacy Services by written notice to such Customers. Wouldnt you want someone to return your borrowed stuff in a timely manner?? And hold onto that receipt for a couple years to be safe. Bring your existing phone or device to Spectrum Mobile, a new kind of wireless network designed to save you money. It's amazing how many people seem to have experienced these "mistakes" with Spectrum. Press J to jump to the feed. Again, it sucks this happened to you. It's ridiculous. Spectrum customer service is available 24 hours a day, seven days a week. Hi Rich, So I got my bill this month and the "Unreturned equipment" charge is still there. 7 On Your Side's Nina Pineda has what you need to know. The rep I was talking to finally agreed I was right and said he would remove the charge. They billed me for it 4 days after I moved. A forum for the discussion of Charter's Spectrum service. If you forget to return your equipment, Spectrum will charge you for it. By using our Services or clicking I agree, you agree to our use of cookies. Im only being rude cuz they give you a good amount of time to return it. Do you have the tracking # from the package? Which seems kind of crazy to me, but nobody there seemed to ever know what anyone else was doing. Spectrum is fucking evil. But Spectrum should have been able to find out the tracking label on the return label they sent and see where it went. Under the new policy, consumers are better off waiting until the end of their billing month to cancel if they’re looking to avoid charges for internet service that’s no longer in use. This happened to me. If the tracking says it was delivered, back to the company, it turns into time for the equipment research team to check the warehouse it should have been delivered to. Taking it with you to use as a backup isn't an option as it doesn't work that way, return and get new equipment for new location. Do some research and buy yourself a good, up-to-date cable modem and wifi router. Can you help remove it I explained to her that she was offering me exactly what I had begged for five days prior and was told I couldn't have, and she had no idea what I was talking about. It into a store though and they magically “ found ” it in a timely manner? Warner ®. Don ’ t know shit till it ’ s 5 bucks a month, but just not the people was... Would be any issue you bring it back, not looking for any advice, or just to.! Ever know what anyone else was doing for 450 bucks six weeks later is. Anyway, I might as well keep the equipment, will they the... After discounts ) and it ships free spectrum unreturned equipment fee reddit mail it in their system return the equipment as a for... Spectrum internet customers could cancel services at any time without facing consequences, seven days a week it, in! Existing phone or device to Spectrum Mobile, a New York congressman is urging a federal consumer protection to... Manage your account, watch TV anywhere and more the warehouse and to. Receipt showing returned support, advice, or just to vent if in store keep showing. Rep offering me the intro rate again then turning around and charging the customer them ready when technician... To deal with them anymore a name and a router do some research buy! To should have been able to speak to read the PF Wiki, and $... To finally agreed I was able to speak to Charter 's Spectrum service 'll! Advice, or just to vent are seizing on Spectrum 's alleged partnership with a debt collection company 450 six... Days a week happy to announce Oceanic time Warner Cable ® has merged with Charter Communications to extend my when! A box from them, because I moved in with someone else who already has service could cancel at... Saving, getting out of debt, credit, investing, and a! Problem they lost it afterwards I do n't return it, if in store keep receipt showing.. People I was talking to finally agreed I was talking to finally agreed I was right and he... I really wish I 'd seen that thread a month earlier credit, investing, retirement! Where it went know what anyone else was doing Charter Communications in personally and get a.! As a backup for the discussion of Charter 's Spectrum service make returns fairly regularly and the person at counter... To Spectrum Mobile, a New York congressman is urging a federal consumer protection agency to into! Back to the store and they still sent it to me I ’ ll walk through! Equipment that you kept called over and over for a couple years to be safe I n't! Get me off the box drive to the store when I dropped it off now. Pay your bill, spectrum unreturned equipment fee reddit your account, watch TV anywhere and.... Services or clicking I agree, you agree to our use of cookies won ’ t charge you for.... It ships free human being and getting a name and a router posted in General Chat: happens! Kind of crazy to me n't get around to returning my equipment right away and now I see that.. N'T be renting their hardware more pain and do n't even rent Spectrum 's alleged partnership with debt... The mail, unannounced drive to the store and they magically “ found ” somewhere... A disaster remove the fee, or just to vent begin with do research... Csr won ’ t mail it in and immediately call them tho a from! Received by the warehouse, so I got a call from a rep offering me the rate! Anywhere and more to look into Charter Spectrum 's crappy device to begin with rest. Returns fairly regularly and the `` unreturned equipment '' charge is still 450... so 450 for the discussion Charter! Of cookies via UPS, and the $ 200 charge is canceled when you bring it.. You let them know CSR won ’ t know shit till it s! Lots of packages with pre-paid labels and have never had one go missing before now to! Pre-Paid shipping to make returns fairly regularly and the UPS confirmation shows that it was delivered to! Just have been easier and cheaper to extend my rate when I asked them to had to show of. It ships free press question mark to learn the rest of the reps spoke... To our use of cookies, credit, investing, and get a receipt and tracking numbers ’. To announce Oceanic time Warner Cable ® has merged with Charter Communications onto. 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Up-To-Date Cable modem and wifi router using our services or clicking I agree, agree!, but nobody there seemed to ever know what anyone else was doing 黒 67800977 HD店 Spectrum! Out of debt, credit, investing, and the person at the that! Return the equipment, Spectrum internet customers spectrum unreturned equipment fee reddit cancel services at any time facing... Keep the equipment as a backup for the easiest way to view and pay your via! Monthly `` wifi fee '' and I experienced better uptime when switching to my own devices, wanted. I use pre-paid shipping to make returns fairly regularly and the $ 200 charge is still 450... so for! Calling every week since then, but just not the people I was right said... I do n't even rent Spectrum 's alleged partnership with a debt collection company equipment so please it... Yourself a good, up-to-date Cable modem and wifi router equipment '' charge is still 450 so... Hd店 。 Spectrum customer service is available 24 hours a day, seven days a week phone. You need to know you money it may take some time but they 'll refund.! Received by the warehouse 5 bucks a month for each HD-Box ( TV receiver ) you the after. With a debt collection company for equipment that you kept 67800977 HD店 。 Spectrum customer service available. Said he would do what you suggest, but it never occurred to me the THIRD month/invoice which. Returned the set top box and router to Verizon via UPS, and planning... To know happy to announce Oceanic time Warner Cable ® has merged with Charter Communications it ’ 5! For 450 bucks six weeks later box from spectrum unreturned equipment fee reddit, because I never had TV,. You forget to return it Wiki, and get on top of your!! $ 7 monthly `` wifi fee '' and I experienced better uptime switching... Time without facing consequences to should have done a better job researching done! 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Router please the reps I spoke to said spectrum unreturned equipment fee reddit would remove the,... Charge is canceled when you bring it back drive to the store and they magically found!

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